KINSHIP digital partners with Transport for New South Wales

NEWS RELEASE – Sydney, Australia, 2 May 2022 – Australian digital agency KINSHIP digital has partnered with Transport for NSW to deliver and support the ongoing adoption of Sprinklr, the Unified-CXM platform.

The firm will be leveraging their vast experience in Australian and New Zealand government to deliver effective outcomes for Transport for NSW. This will support the department in improving their social listening, customer care, crisis management and content management processes. KINSHIP digital will also support Transport for NSW in deploying Sprinklr alongside the department’s existing technology infrastructure such as Salesforce Service Cloud.

The new agreement expands on KINSHIP digital’s significant partnership, experience, and investment in the Australian Government, including agreements with the Environment Protection Authority, the Department of Home Affairs, the Department of Veterans’ Affairs, the Department of Defence, and CSIRO.

KINSHIP digital is an approved supplier for the NSW Government through the NSW ICT Services Scheme. KINSHIP digital is also an approved supplier through several other Government schemes including the Digital Marketplace, BuyVictoria and the WA CUA for ICT Services.

“The team at KINSHIP digital has provided us with extensive expertise and support right from the beginning of the onboarding journey. They have deployed a fit-for-purpose solution specifically tailored to allow us to provide valuable insights to wider stakeholders whilst future-proofing our customer experience processes” said Amelia Smith, Manager, Social Media Strategy and Campaigns, Customer Strategy and Technology at Transport for NSW.

“We are thrilled to partner with Transport for NSW in their digital transformation initiatives, aiding them to deliver citizen care on modern channels, enhance reporting capabilities and empower effective crisis management,” said Caitlin Green, Chief Executive Officer at KINSHIP digital.

“Sprinklr is leveraging the power of the world's largest social platforms and messaging apps using our proven unified Citizen Experience Management platform to help the public sector to listen to and understand conversations happening online, combat misinformation, and better serve citizens,” said Sprinklr CEO and Founder Ragy Thomas. "With our partner at KINSHIP digital, we are thrilled to support Transport for NSW."

About KINSHIP digital

KINSHIP digital is a wholly Australian owned and operated digital agency. KINSHIP digital specialise in enabling organisations to better understand and connect with citizens online. KINSHIP digital’s mission is to empower organisations on the journey towards digital maturity, enabling them to realise the business benefits associated with a social and collaborative entity.

To learn more about KINSHIP digital’s services, contact us here.