Elevate your CX Strategy
Join Our Exclusive Event on Government CX
Why Attend?
This event will offer you the chance to learn from government leaders and industry experts, sharing how they’re using digital tools to create more responsive, citizen-centric experiences. You’ll gain insights on the latest trends, explore case studies from overseas counterparts, and discuss practical ways to embed these innovations in your agency.
We are excited to invite you to a KINSHIP Digital & Sprinklr event in Canberra designed for public sector leaders focused on customer experience, service design, communications, and citizen engagement. Join us to discover strategies and tools that government agencies are leveraging worldwide to enhance public service delivery.
Whether you work in CX, Communications, VOC, or Service Design, this event will help you and your team understand the tools and strategies available to meet evolving citizen expectations. We encourage you to invite colleagues who share these objectives.
Event Agenda
9:00 AM
Registration & Networking
Begin the day with light refreshments and an opportunity to connect with CX, service design, and communications professionals from various government departments.
9:30 AM
Welcome Address
Introduction from Alex Harper, Managing Director at KINSHIP Digital, setting the stage for a collaborative discussion on how emerging technologies can drive citizen engagement, public service efficiency, and innovation across government.
9:40 AM
Keynote Presentation
Empowering Citizen Engagement with AI and Data Insights
Learn how government agencies worldwide are using AI and data to meet citizen expectations and enhance public trust. This session will highlight best practices and strategic approaches being deployed overseas to address government priorities, such as responsive service design, proactive feedback mechanisms, and inclusive citizen engagement.
10:10 AM
Fireside Chat
Social Media's Role in the Evolution of Public Sector Customer Experience
A discussion with leading experts on social media’s transformative role in government’s digital journey. Panelists will explore how social media helps agencies actively listen to citizens, deliver real-time feedback, and create more connected and transparent public services.
10:40 AM
Sprinklr Presentation
Next-Gen Capabilities for Citizen-Centric Insights
Discover Sprinklr’s latest innovations tailored to government needs. This session will showcase tools that unify citizen interactions, streamline workflows, and embed data insights into decision-making, enabling cross-departmental efficiencies and proactive citizen engagement.
11:10 AM
Q&A & Closing Remarks
An interactive session for attendees to ask questions, share insights, and discuss key takeaways on embedding data-driven, citizen-focused innovation within their agencies.
11:30 AM
Networking and light refreshments
An informal networking session, allowing attendees to share their learnings and discuss opportunities for cross-departmental collaboration.
Register today
Don’t miss this opportunity to network, share ideas, and explore solutions that can benefit your team and agency.
Location
The Marion, Barrine Drive,
Regatta Point, Commonwealth Park,
Canberra Australian Capital Territory 2600
Date
Wednesday 4 December
Time
9am – 12pm