Our digital services connect you closer to your customers
KINSHIP Digital’s suite of digital services gives you the tailored support you need to enhance customer engagement, build trust and strengthen customer connections. Combined with our expert strategy consulting, data analysis, systems integration and support services, we’re a collaborative partner on your digital journey.
Open-Source Intelligence
Our world is fuelled by vast amounts of unstructured data, growing exponentially every day. Open-Source Intelligence (OSINT) plays a crucial role by enabling the collection and analysis of information from publicly available and overt sources, transforming it into actionable insights that drive meaningful action.
OSINT helps you…
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Monitor public sentiment and conversations to gather valuable insights during crisis management
Provide critical intelligence to inform policy development and guide executive decision-making
Identify emerging trends and patterns that are critical to your organisation and industry
Inform strategic research to support your mission-specific objectives
How we help
With our focus on digital and social media intelligence (collecting and analysing data from a broad range of sources, including social media, digital news, blogs, forums and traditional media), we’ll provide the intelligence you need to inform strategic decisions and mission-specific objectives.
We adapt our technology and data collection techniques to your unique use cases, ensuring you can respond to emerging challenges with confidence.
Digital Communications
Australians are among the most digitally connected participants in the world, with high rates of social media usage and digital engagement. For communications, PR, and marketing teams, staying connected isn’t just about having a presence online - it’s about deploying systems and processes that break down silos, provide a unified view of performance data, and enable faster, more informed decision-making.
By integrating the right tools and infrastructure, you can streamline the communications lifecycle, strengthen connections and enhance engagement.
Digital Communications helps you…
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Develop efficient and measurable multi-channel communication strategies
Build trust and foster meaningful two-way engagement with your customers
Create a unified communications approach that aligns teams and improves collaboration
Increase speed to market and respond effectively to emerging issues
How we help
We deliver more than just guidance. We work with you to deploy the right systems and processes that break down barriers between teams, accelerate decision-making and optimise performance. From strategic consulting to ongoing support, we help you leverage technology and data to improve your communication strategies, drive results and ensure you’re always ready to adapt to changing needs.
By connecting performance data to your organisational objectives, we'll ensure that your communication strategies deliver measurable impact.
Digital Customer Interaction
Today’s customers expect flexibility. They may prefer the ease of self-service one moment and the option for direct human support the next. Empowering customers to choose how and when they engage with you across channels is key to delivering a seamless experience.
Digital Customer Interaction helps you…
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Deliver omnichannel engagement across various touchpoints, such as website, social media, and email.
Extend engagement through live chat, mobile apps, and voice interactions.
Optimise technology investments and reduce operational costs by phasing out legacy systems
Improve service efficiency and quality while lowering demand on human resources (FTE)
How we help
We specialise in delivering flexible, "digital by choice" customer experiences that adapt to your organisation’s specific needs.
By harnessing advanced AI techniques, omnichannel engagement and strategic solutions, we'll work with you to optimise costs, streamline processes and deliver measurable ROI.
Customer Feedback Managment
When your customers speak, it’s crucial to listen and act. Traditional voice of customer programs have relied heavily on surveys, capturing only a small part of the overall customer journey. To truly understand and improve customer experiences, you must also analyse unstructured, unsolicited feedback from sources like call transcripts, social media and digital interactions.
Customer Feedback Management helps you…
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Gain deeper insights into customer needs by analysing solicited and unsolicited feedback.
Empower front-office teams with insights to improve interactions across every touchpoint.
Equip product, policy and service design teams with data-driven insights to shape future offerings
Promote collaboration by sharing customer insights that drive data-informed decisions and service improvements
How we help
Our customer feedback management platform integrates feedback from various channels into a single, unified data layer. We help you move from reliance on traditional survey-based feedback to also incorporating unsolicited data that provides a broader and deeper picture of customer experiences.
With our strategic insights, you can identify service gaps, prioritise actions and ultimately improve customer satisfaction and loyalty. From deployment to data integration, we'll support you at every stage, allowing you to focus on driving real impact.
Stakeholder Engagement
Policies, projects, and decisions that impact people and communities must consider a diverse range of perspectives. Successful stakeholder engagement prioritises transparency, inclusivity and accessibility, ensuring that all voices are heard and reflected throughout the product, policy and service design process.
Stakeholder Engagement helps you…
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Include diverse voices in decision-making and consultation processes
Facilitate meaningful and informed conversations with stakeholders
Build long-term trust and accountability by building transparent relationships
Deliver better outcomes by preventing roadblocks and resolving conflicts early
How we help
We provide the technology and infrastructure to give you a clear view of your stakeholder engagement efforts. Our solutions help you connect the right people to the right stakeholder groups through efficient ticketing and triaging systems, ensuring no voices are missed.
With unified campaign and project reporting, you’ll have full visibility into your engagement processes, allowing you to focus on driving successful outcomes.
How we partner with you
Empowering your potential
No matter where you are on your journey, we believe every organisation has the potential to become a true digital-first business.
We’ll empower your people to achieve and innovate through collaboration and engagement.
Guiding you to digital maturity
We’ll get all your stakeholders on the same page with a shared vision and a roadmap for digital service enablement.
Alongside our market-leading technology, we work with your people and processes to uplift digital and data capability.
Embedding long-term success
We’re a part of your extended team. Right from day one, we focus on continuous improvement in your digital tools and processes.
We’re always looking for new ways to deliver ongoing value.