Solutions built for complex environments
We bring clarity, structure, and momentum to teams navigating fragmented systems, rising expectations, and increasing information pressure.
The Problem
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Expectations to report on performance across multiple platforms, metrics, campaigns, post types, audiences without the tools to execute.
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Tight budgets, limited resources, and increasing demand to demonstrate ROI and justify investments.
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The scale and speed of open-source data from the internet and social media outpace teams’ ability to organise, understand, interpret, & act on it.
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Inefficiencies, duplicated efforts, and missed opportunities for teams to work better together.
How we help
Connect siloed information and teams
We break down data and team silos to create a single source of truth that fuels smarter decisions.
Embed insights
We transform unstructured data into actionable insights, powering service delivery, intelligence, and communications.
Scale impact
Through flexible, high-performing delivery models.
What We Do
Digital Communications
Communicate with clarity and control.
Open-Source Intelligence
Turn publicly digital noise into strategic foresight.
Voice of Customer
Connect feedback to action.
Technology Enablement
Make your tech stack work for you.
Digital Communications
Align your systems, workflows, and teams to deliver consistent, measurable communications at speed.
Challenges we address:
Slow and inconsistent campaign execution due to tool fragmentation
Lack of clarity on what content is driving engagement or behavioural impact
Risk of governance failure or non-compliance with approval workflows
Communications efforts disconnected from broader organisational objectives
What we deliver:
Technology solutions for social media management, social listening, and advanced reporting and analytics
Best-practice campaign and content workflows tailored to your team structure, approval flows, and strategic goals.
Governance models that support consistency, version control, and risk-managed communications
Real-time performance dashboards that connect your communications to engagement, behavioural change, or service outcomes
How we work with you:
Advisory
Social media audits to identify performance gaps, inefficiencies, and opportunities for improvement
Benchmarking of communications performance, processes, and governance against best practice
Alignment of comms strategy with broader organisational goals
Executive-level performance frameworks
Implementation
Setup and configuration of customised workflows across content planning, approval, and publishing
Insight-driven community moderation – surfacing high-risk and high-impact inbound messages and supporting moderators with triage and response tools
Role-based enablement for content creators, approvers, and reporting leads
Dashboard development aligned to audience engagement, conversion, or public behaviour change
Managed Services
Platform support for content workflows, publishing governance, and user enablement
Ongoing performance reviews with recommendations to optimise channel use and engagement strategyGovernance maintenance – including workflow updates, access control, and audit trail management
Scheduling alignment and platform readiness for priority campaigns or time-sensitive communications
Open-Source Intelligence
Detect emerging narratives, surface early signals, and make decisions backed by open-source intelligence.
Challenges we address:
Missed early signals of risk or sentiment shifts due to data overload
Fragmented access to relevant public data and narrative trends
OSINT teams working in isolation, without shared frameworks to scale successful approaches or accelerate delivery
Manual monitoring and reporting slowing down insight cycles
What we deliver:
Strategic dashboards and alerting frameworks tailored to mission needs
Use-case kits for disinformation, transnational issues, threat escalations, and more
Intelligence-ready pipelines from social media, forums, news, and other public sources
How we work with you:
We work with you to deploy Kintel; A modular, mission-aligned capability suite for OSINT, combining:
Platform
Built on a market-leading technology platform with the broadest and deepest access to digital media intelligence.
Advisory
Strategy, governance, and operating models aligning technology and mission outcomes.
Capability Accelerators
Data and model accelerators that extend the platform to deliver mission-aligned use cases.
Managed Services
Continuous monitoring, model tuning, dashboard upkeep, and surge support to sustain capability maturity.
Kintel connects data, technology, and expertise to deliver mission-aligned open-source intelligence.
Voice of Customer
Integrate surveys, social data, and service signals to design better policies, services, and communications.
Challenges we address:
Customer insights remain siloed across surveys, social media, and service channels
Executives lack visibility into experience signals that relate to trust, risk, or performance
Slow or inconsistent feedback loops delay action on emerging issues
CX and service design teams struggle to connect their insights to broader organisational outcomes
What we deliver:
Integrated VoC platforms combining survey, social, and contact centre data
Dashboard and reporting templates aligned to policy, comms, and service teams
Solutions for digital consultation, social insights, and transcript analytics
Executive-ready insight summaries linked to organisation or program objectives
How we work with you:
Advisory
Design of enterprise-wide VoC programs
Strategy development for embedding feedback into design, delivery, and communications
Assessment of existing feedback maturity and gap analysis
Executive briefings and insight-to-action enablement sessions
Implementation
Feedback ecosystem mapping and prioritisation
Setup of unified dashboards across structured and unstructured channels
Integration of feedback systems with existing performance or analytics platforms
Training for policy, comms, and service owners to interpret insights
Alignment of feedback outputs with design or review cycles
Managed Services
Monthly or quarterly VoC reports by theme, service, or portfolio
Insight briefings for leadership teams and policy working groups
Ongoing optimisation of taxonomies, reporting, and coverage
Strategic engagement reviews (e.g. consultation wrap-ups, comms campaign feedback)
Technology Enablement
Integrate, streamline, and scale the platforms and systems that power your people, insights, and outcomes.
Challenges we address:
Legacy systems that don’t integrate with modern platforms or data environments
Siloed data and disconnected workflows across business and service functions
Gaps in team capability, confidence, and adoption of digital tools
Unclear roadmap for unlocking value from existing technology investments
What we deliver:
Configuration of world-leading partner technology solutions
Custom software engineering and integration projects across platforms and tools
Development of connectors and data flows across CRMs, social platforms, data lakes, and third-party systems
Capability uplift through embedded training, configuration support, and scalable documentation
Analytics and dashboard frameworks to surface relevant insights across systems
How we work with you:
Advisory
Technical architecture planning
Diagnostic reviews to identify system gaps, inefficiencies, and integration opportunities
Platform ROI assessments and phased rollout planning
Guidance on how to scale platform use safely across business areas, including compliance and data governance
Strategic uplift planning and implementation health checks for Sprinklr environments
Implementation
System and API integration across legacy and modern platforms
Deployment of contractors, automation logic, and data routing rules
Configuration of user environments aligned to workflow, security, and role-based access
Onboarding and uplift support for in-house teams managing platform operation
Configuration and workflow deployment across customer experience and engagement platforms, including partner technology platforms such as CXM and Online Communities
Managed Services
Light-touch support for platform maintenance, feature rollout, and change management
Ongoing configuration support for data pipelines and dashboards
Monitoring and refinement of system performance and data workflows
Technical support aligned to digital maturity goals and internal capacity
Sustained support for technology partner customers, including providers such as Sprinklr and Verint, with a focus on optimisation, governance, and roadmap alignment
Something piqued your interest?
Let us know what you’re trying to achieve and we’ll be in touch within 24 hours to start planning your solution.