Canberra, Australia – May 8, 2023 –  KINSHIP digital, a leading provider of digital media management and open-source intelligence solutions, is pleased to announce that it has been selected to be part of the Media Services Panel established by Services Australia. KINSHIP digital and its technology partner Sprinklr (NYSE: CXM), the world’s leading Unified-Citizen Experience Management platform, will provide media monitoring and related services to government agencies over three years, which commenced on 1 March 2023.

The Media Services Panel is divided into five categories: media and social media monitoring, analysis, response management and customer engagement, publishing, and professional media services. KINSHIP digital has been selected for four out of the five categories, excluding professional media services.

KINSHIP digital and Sprinklr have a proven track record of delivering citizen-centric solutions within the public sector, which includes agreements with Defence Australia, the City of Sydney, the Department of Home Affairs, Transport for NSW, and more. Further, the Civil Services and Government Development Bureau of Qatar recently selected Sprinklr as the technology platform to deliver unified digital citizen experiences across its government agencies. Steadfast in its mission to elevate the digital experience for its citizens to new heights, the Bureau has established a Citizen Experience Centre of Excellence (CoE), designed to harness the power of Sprinklr's Unified-CXM platform and professional services expertise.

"The appointment to Services Australia's Media Services Panel is a significant milestone for KINSHIP digital. We are thrilled at the opportunity to be further embedded into Australian Government departments and to drive digital transformation in the public sector", said Caitlin Green, CEO of KINSHIP digital.

"We are committed to empowering our clients to achieve their digital goals and enhance their capability to connect and communicate with citizens online", said Alex Harper, Chief Customer Officer of KINSHIP digital.

“Sprinklr is honoured to work with Australian Government agencies to help drive greater innovation into the public sector by providing flexible platforms that break down internal silos, unify customer and citizen facing teams, and increase engagement with citizens”, said Haitham Elkhatib, Senior Vice President of Growth Markets, Sprinklr. 

About KINSHIP digital

KINSHIP digital is a public sector-specialised digital services provider that empowers citizen-centric organisations. KINSHIP digital emphasises unlocking the power of data to future-proof next-gen citizen services. The company’s mission is to deliver best-in-class digital services and support by leveraging their expertise, market-leading technology, and a deep understanding of the unique challenges within the public sector. 

About Sprinklr

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.