In the age of social media, law enforcement agencies are finding innovative ways to engage with the community. One prime example is NSW Police, who have taken TikTok by storm. With an impressive following of 163k and a staggering 2.6 million likes, their strategy of filming short, on trend videos has proven to be a resounding success. Let's delve into how they have captivated TikTok users and why their approach is worth applauding.

Embracing Trends:

The NSW Police have demonstrated a deep understanding of TikTok's dynamic by actively engaging with popular trends. For instance, they ingeniously employed the TikTok trend "bombastic side eye" to shed light on actions that are particularly ill-advised. Through this trend, they creatively showcased behaviours that should be avoided, using humour and a playful expression to convey the message. By capitalising on the trend's popularity, the NSW Police effectively captured the attention of TikTok users and effectively communicated the importance of responsible conduct. 

Humanising Law Enforcement:

Law enforcement agencies often struggle to bridge the gap between the police and the community they serve. However, NSW Police have successfully humanised their officers through TikTok. By showcasing the lighter side of policing, sharing behind-the-scenes moments, and highlighting officers' personalities, they have shattered stereotypes and built a connection with their audience. This approach fosters trust and facilitates open communication between the police and the community.

Educating While Entertaining:

Beyond the entertainment factor, NSW Police use their TikTok platform to educate the public on crucial topics. They address common misconceptions, provide safety tips, and offer insights into law enforcement procedures. By intertwining educational content with humor and creativity, they effectively capture the attention of viewers and convey important messages in a digestible format.

A notable example includes sharing a glimpse of the inside of a booze bus, offering viewers an exclusive look at its operations. This behind-the-scenes (BTS) content not only engages the audience but also provides valuable knowledge about law enforcement procedures related to alcohol consumption. It showcases the potential for all government agencies to leverage BTS content, prompting them to consider what unique aspects of their organisation they could share with their audience. 

Promoting Positive Interactions:

Through their TikTok videos, the NSW Police actively encourage positive interactions with the community. They not only create engaging content but also prioritise engagement with their audience. An excellent example of this is when they responded to a comment questioning whether fines are doubled during a double demerits period. The NSW Police promptly clarified the misconception, providing accurate information and assuring the TikTok user that fines do not double during such periods. This interaction exemplifies their commitment to fostering a positive online environment and their dedication to addressing the community's concerns. By responding to comments and engaging in friendly banter with followers, the NSW Police reinforce the idea that they are approachable, supportive, and actively involved in maintaining open lines of communication with the public.

The Police of New South Wales have undoubtedly mastered the art of TikTok marketing. Their ability to stay on top of trends, humanise law enforcement, educate while entertaining, and promote positive interactions has propelled them to TikTok stardom. Moreover, their unique tone of voice, characterised by banter and personality, effectively showcases important information while maintaining a relatable and engaging approach. 

This approach extends beyond law enforcement, inspiring other government agencies to embrace social media platforms as a means to connect and engage with their communities. The success of the NSW Police on TikTok has caught the attention of other agencies outside of law enforcement, who are now looking to learn from their example. 

By leveraging the power of social media, the NSW Police have not only built bridges with their community but have also set a precedent for other agencies to follow suit. Their achievements serve as a testament to the potential of social media in fostering inclusive and transparent relationships between government entities and the people they serve.

Take the first step towards a more connected and engaged society. Get in touch with us now to unlock the power of social media for your government agency. Book a demo today!