Latest Blogs

As The World Responds To Covid-19, We Support You

March 23, 2020/by Caitlin Green

Personalisation in Marketing

February 24, 2020/by Mandy Marin

Tips & Tricks for Repurposing Content

February 19, 2020/by Mandy Marin

My Internship Experience at KINSHIP digital

February 5, 2020/by Trisha Dajie

Mental Health in the Workplace

January 21, 2020/by Caitlin Green

Juggling Studies and a Career with the Right Mindset

November 27, 2019/by David Zhu

Practice What You Preach: KINSHIP digital – A ‘Customer First’ Organisation

November 22, 2019/by Alet Le Grange

Taking My Mantra – Positive Mental Attitude (PMA) – Across the Pond to Singapore

November 20, 2019/by Jack Bailey

My First Three Weeks @KINSHIPdigital

November 12, 2019/by Dylan Cooper

Kicking Goals: Juggling Parenthood and a Career #KINSHIPWorkLifeBalance

November 6, 2019/by Jacqui Whittaker

Supporting Working Parents #KINSHIPWorkLifeBalance

November 1, 2019/by Caitlin Green

Purpose isn’t broken but it needs fixing

August 1, 2019/by Caitlin Green

Why more brands are going to wordless logos

July 19, 2019/by Caitlin Green

The Eyes Have It – the Rise of Image Recognition in Marketing

June 14, 2019/by Caitlin Green

Shock Election Result not so shocking in social media

May 23, 2019/by Caitlin Green

How digital asset management improves team efficiency

May 9, 2019/by Caitlin Green

How LinkedIn Pages Helps Solve Your Content Problem

April 24, 2019/by Caitlin Green

How to Build an Effective Integrated Marketing Communications Plan

April 11, 2019/by Caitlin Green

Making the Most of Social Media Engagement Automation

March 29, 2019/by Caitlin Green

Sprinklr Training – How to use Themes to filter Listening Dashboards

March 19, 2019/by Caitlin Green

How Chatbots Can Help Your Business in 2019

March 15, 2019/by Caitlin Green

How To Propel Your Brand with Stories and UGC

March 1, 2019/by Caitlin Green

Sprinklr Training – How to use Keyword Lists to Build Listening Topics

February 21, 2019/by Caitlin Green

How To Get Analytics Insights You Need to Improve Instagram Stories Engagement

February 4, 2019/by Caitlin Green
Suppression Order George Pell

[Reprint] Data Reveals Over 150,000 Australians Circumvented A Victorian Suppression Order Last Week

December 17, 2018/by Caitlin Green

Sprinklr Training – Reporting on Instagram Stories and Instagram Engagement Features

December 4, 2018/by Caitlin Green

Sprinklr Training – How to use Status Tags to Create Simple Workflows in Engagement Dashboards

November 20, 2018/by Caitlin Green

Sprinklr Training – How To Create Custom Fields on Outbound Posts

October 30, 2018/by Caitlin Green

Sprinklr Training – How To Duplicate A Report

October 22, 2018/by Caitlin Green

Sprinklr Training – Exporting Content From Calendar-Planner

October 16, 2018/by Caitlin Green

How next-gen Customer Experience will be driven by AI and Digital Transformation

September 13, 2018/by Caitlin Green

How To Get Social Insights Across The Enterprise

August 30, 2018/by Caitlin Green

Overcoming The Extra Hurdles For Women In Business

August 27, 2018/by Caitlin Green

Are You a Worthy Leader?

July 27, 2018/by Caitlin Green

Whose Twitter Followers Felt Most The Fake Follower Cleansing?

July 19, 2018/by Caitlin Green

Cover Story: CEO Priorities Highlight Focus On Growth And Innovation

July 17, 2018/by Caitlin Green

Maturity Levels Are Improving As Social Starts To Drive Customer Care

July 17, 2018/by Caitlin Green

Customer First Digital Transformation

July 2, 2018/by Caitlin Green

Customer Care Requires Us To Help Our Clients Capture Real Value: KINSHIP digital CEO

June 26, 2018/by Caitlin Green

Understand All Of A Customer’s Interactions To Build Real Trust, Says KINSHIP Digital CEO

June 15, 2018/by Caitlin Green

Are you unwittingly heading your company into a Cambridge Analytica data privacy Armageddon?

May 30, 2018/by Caitlin Green

Artificial Intelligence will be the future of programmatic but there will still be an importance on design-based thinking

May 26, 2018/by Caitlin Green

Effective customer experience requires integrated data-driven social strategies

April 26, 2018/by Caitlin Green

JeffreyM Partnership

April 4, 2018/by Caitlin Green

Retail reality – how Myer compares across social content, audience and care

March 19, 2018/by Caitlin Green

Exclusions Keywords List

January 24, 2018/by Drew Nixon
Chilean News Stand

Creating Daily Digests within Sprinklr

January 12, 2018/by Drew Nixon
Sprinklr Facebook Link Preview thumbnail

Authorising an Owned Web Domain on Facebook

January 8, 2018/by Caitlin Green

Filtering a Universal Inbox in Sprinklr

December 20, 2017/by Drew Nixon

Using The Drill Down Feature

December 20, 2017/by Drew Nixon

Creating a Sprinklr Topic Template

December 15, 2017/by Drew Nixon

How To Rebuild Your Customer Experience One Step At A Time

October 31, 2017/by Caitlin Green

How 3 Iconic Australian Brands Perform In Social Against Their Global Peers

March 24, 2017/by Caitlin Green

Ending disjointed social data and disparate processes – enterprise social platforms

March 10, 2017/by Caitlin Green

Can values-based marketing rescue the loss of trust in business?

March 1, 2017/by Caitlin Green
Building KINSHIP through customer experience

Why building KINSHIP through customer experience management fosters loyalty and produces results

February 16, 2017/by Caitlin Green
Effective Brand Narrative thumbnail

Three rights never make a wrong: Building an effective brand narrative strategy

January 12, 2017/by Caitlin Green

Watch these three trends in #ContentMarketing in 2017

December 22, 2016/by Caitlin Green

Watch these 3 trends in #DigitalTransformation in 2017

December 21, 2016/by Caitlin Green
Martech Word Cloud

Watch these 3 trends in #MarTech in 2017

December 20, 2016/by Caitlin Green

How Social Media is Voting on the #Plebiscite #SSM

December 16, 2016/by Caitlin Green

How digital strategy creates a connected brand

December 15, 2016/by Caitlin Green

The fundamental benefits of humanising your brand through employee advocacy

December 15, 2016/by Caitlin Green

Customer centricity through SAP Hybris

December 14, 2016/by Caitlin Green
Snapchat Social Advertising is taking over social media

How to beat Australia’s lowest CTR on the planet with audience profiling

December 12, 2016/by Caitlin Green

More data doesn’t mean better data

December 12, 2016/by Caitlin Green

How To Get The Most From Facebook Topic Data

December 12, 2016/by Caitlin Green

ABS Census Bot Fuels Fire of #censusfail Storm

December 9, 2016/by Caitlin Green

Integrating Social Media into SAP Hybris

December 9, 2016/by Caitlin Green

Which Is The Best Social Media Monitoring Platform?

December 9, 2016/by Caitlin Green

KINSHIP joins the DTO

December 8, 2016/by Caitlin Green

Why KINSHIP is built on data insights

December 8, 2016/by Caitlin Green

The fundamental enabler of a customer-first digital transformation

December 7, 2016/by Caitlin Green

Why Twitter Location Filtering Is Not The Answer You Think It Is

December 7, 2016/by Caitlin Green

Captain Mona Shindy Twitter Shut Down – who’s at fault?

December 6, 2016/by Caitlin Green

What Social Says About The 2016 Budget Compared to 2015

December 5, 2016/by Caitlin Green
Digital security

Social Media Risks

December 5, 2016/by Caitlin Green
Piggy bank

Four Australian Banks – Four Social Media Infrastructures

December 4, 2016/by Caitlin Green
ANZ conversation wordcloud

Social Sales, ANZ and Apple Pay – Seizing The Moment

December 2, 2016/by Caitlin Green

How did Melbourne Fashion Week lose its mojo? #msfw

December 1, 2016/by Caitlin Green
Custome centric

Crossing the Chasm to Client Centricity

December 1, 2016/by Caitlin Green

#Election 2016 Australia Tax Education Health – More Is Not Always Better

December 1, 2016/by Caitlin Green

Why customer behaviour should drive your audience segmentation

November 30, 2016/by Caitlin Green

Marketing agility at scale

November 23, 2016/by Caitlin Green

How to operationalise employees to support brand storytelling

November 17, 2016/by Caitlin Green

Where does your digital marketing dashboard fit?

November 15, 2016/by Caitlin Green

Dreamworld was a Digital Disaster for Ardent the Owners

October 31, 2016/by Caitlin Green

Hootsuite – When It’s Time To Say Goodbye

October 21, 2016/by Caitlin Green

10 Reasons to No Longer Buy Social Media Monitoring

October 19, 2016/by Caitlin Green

First Steps in Building Effective Marketing Attribution Models

October 14, 2016/by Caitlin Green

How to build a brand journey for the digital marketplace

October 13, 2016/by Caitlin Green
Customer-First Digital Transformation stock image

What is Customer-First Digital Transformation really?

September 29, 2016/by Caitlin Green
Data Insights Digital Transformation

Citizen first Digital Transformation through data insights

August 26, 2016/by Caitlin Green

Why data is the core component of a brand narrative

August 26, 2016/by Drew Nixon

Insights from Unfiltered Twitter Without Geofiltering

April 28, 2016/by Caitlin Green

Becoming Customer-Centric – The Evolution of Content Marketing

March 23, 2016/by Caitlin Green

Facebook Reactions – Situation Complication Question Resolution

February 29, 2016/by Caitlin Green

Sentiment Trends Around Malcolm Turnbull

February 24, 2016/by Caitlin Green

How To Use Metrics to Stimulate Employee-generated Content

January 27, 2016/by Caitlin Green

How to Monitor your Brand with Sysomos Heartbeat

December 30, 2015/by Drew Nixon
Sysomos analytics dashboard

Performing Online Conversation Research with Sysomos MAP

December 30, 2015/by Drew Nixon
Sysomos Gaze

Online Reputation Management by Brand Image Recognition – Sysomos Gaze

December 30, 2015/by Caitlin Green

Why Twitter Has Overtaken Linkedin As The Sales Social Network Of Choice

December 28, 2015/by Caitlin Green

What is Social Data Analytics?

December 25, 2015/by Caitlin Green
The true power of social media

The Six Magic Words That Signal Social Media Success

December 24, 2015/by Caitlin Green
Kangaroo by Michael Waters

Australia Plateaus in Social Media Usage 2015 Statistics

December 20, 2015/by Caitlin Green
Parker Hannifin community

Maturity Levels in Social Media Monitoring

December 18, 2015/by Caitlin Green
Marketing vs Social Media

Boosting Marketing Productivity With Social Media Support

December 18, 2015/by Caitlin Green
Twitter Spam Accounts

How Data Science Identifies and Eliminates Spam Networks

December 11, 2015/by Caitlin Green
BIDV launches 1st social media command centre

Congratulations BIDV Launching 1st Social Media Command Centre in Vietnam

December 8, 2015/by Caitlin Green
Innovation Statement Community Cluster

Australia’s Innovation Statement Blitz’s Social

December 7, 2015/by Caitlin Green