How Verint Community Helps KINSHIP digital Stay Connected

 
remy_loz-3vVzdb8KKIw-unsplash.jpg

During recent disruptions, the KINSHIP digital team has moved to a working-from-home setup to ensure the safety of staff and compliance with the government regulations. As a result, the KINSHIP team has been relying heavily on its online community to stay connected and informed with our staff, partners, and customers.

 The online Verint community which has been in place internally since 2011 acts as a hub for:

  • Integrating all online communications within the organisation into the one location.

  • Keeping staff connected and feeling apart of a team while working remotely.

  • Knowledge sharing between management and staff.

  • Staff to voice suggestions and recommendations back to the business.

  • Open forums where staff and customers can upload files.

  • Providing customers with 24/7 online support where they can voice questions, comments, queries, and concerns on their own private company group page. 

    • Allowing the KINSHIP delivery and account management team to quickly navigate to and reply to the client’s message; decreasing SLA time.

  • Clients to view past support queries and the responses in one centralised place.

    • It also provides an audit trail of who they have been communicating with, rather than emailing a generic customer support email.

More about Verint Community

Verint Community is a flexible white-label, mobile responsive platform that allows customers to create incredible social communities as unique as their brand for customer and employee engagement. A single platform that can be deployed for external and/or internal communities, on-premises or cloud, with no limits to functionality or integration options.

KINSHIP has been a proud certified Verint Community partner (formerly known as Telligent) since 2011. Responsible for deploying the Verint Community for some of the largest Government Organisations in Australia, a global non-for-profit medical organisation and a global engineering company.

KINSHIP offers managed services for Verint’s Community software for enterprise and support communities for both external customers and internal employee communities. These services include design, implementation, strategy, and training. Alongside managed services, KINSHIP also specialises in best practices to help improve user satisfaction, engagement, and more.

To learn more about online communities, contact us today!

 
Guest User