KINSHIP digital are proud partners with Sprinklr which offers a unified Social Experience platform. We are showcasing different areas of the platform for both current users and those researching tools to further your Social Media capabilities.
The ability to create customer fields for outbound posts has several typical use cases:
- Creating fine-grained categories for post topics;
- Slicing and dicing engagement reporting according to specific topics;
- Identifying engagement and response topics e.g “Complaint”, “Climate Change”.
Custom field creation is a major part of effective Sprinklr enablement, something which makes interacting and reporting much more efficient and effective. The best use of customer fields and their associated use cases is to explore this during the discovery phase of implementation.