Metro Health

Citizen
Engagement

Integration of
Social Media

Digital Patient Care

Community
Engagement

Integrated
Analysis

PHI Governance

Responding to
Patient Reviews

Supporting
Disparate Teams

1. Define Operational
Model

2. Establish Capability
Maturity

3. Plan Patient
Centricity

4. Enable Real-Time
Digital Patient
Support

5. Owned/Earned
Media Governance
and Automation

6. Real-Time
Content Engine

7. Real-Time
Analytics

8.PHI Protection

Brand
Engagements

Engagements
Per Post

Inbound
Messages

Real-Time
Service
Management

Customer
Support
Workflows

Healthcare Crisis
Management