KINSHIP digital are proud partners with Sprinklr which offers a unified Social Experience platform. We are showcasing different areas of the platform for both current users and those researching tools to further your Social Media capabilities.
A Listening Theme is a set of custom filters and keywords that can be used to sort Listening Insights data across a pre-built area of focus. Think of a Theme as a lens through which facets of already-configured topics can be viewed.
In this video we will show you how to use Themes to filter Listening Topics in Sprinklr:
- How to find Themes and apply filters within a Listening Dashboard;
- How to use Themes to filter a specific widget on a Listening Dashboards;
- How to set up Themes with the precise filters required.
Themes can be created manually or saved from an existing widget and can contain additional, one-off keywords or combinations of filters to help visualise data without changing what a Topic itself pulls into the Sprinklr platform. Themes are ideal for repeated use and to quickly surface data.
You can share Themes between many different Listening Topics – for example, assessing mentions from specific profile lists (audience)across a collection of Topics.
In related posts, you will find we will illustrate other features of Sprinklr Listening